Sawa Shoes NA is committed to providing you with high-quality products. If you are not satisfied with the products you received, you can exchange them or request a refund for the relevant items. For any exchange or refund, the shoes must not have been worn. You have 30 days from the receipt of your order to return an item. Returns will be accepted for unworn items returned in their original packaging (except during sale periods). Recently made purchases have 1 hour to cancel their order should they change their mind.